To ensure a fair experience for both our guests and our local partners, we have established the following streamlined cancellation policy. This policy is designed to be easily readable on mobile devices and provides reasonable windows for refunds.
Standard Cancellation Terms
- 45+ days before arrival: Deposit retained
- 30–44 days before arrival: 50% of total safari cost
- 15–29 days before arrival: 75% of total safari cost
- 0–14 days before arrival / No-show: 100% of total safari cost
Refunds are subject to deductions imposed by hotels, airlines, lodges, and third-party suppliers.
Flexible Rescheduling We understand that plans change. If you need to postpone your trip, we offer one free date change (subject to seasonal price differences) if requested at least 14 days before your original start date.
Important Notes
- Third-Party Costs: Please note that certain luxury lodges or internal flight tickets may have stricter non-refundable policies dictated by the specific provider.
- Travel Insurance: We highly recommend all guests purchase comprehensive travel insurance to cover unexpected emergencies or medical cancellations.
- Refund Processing: All approved refunds are processed within 10 business days to your original payment method.
